Delivery

We aim to offer an excellent service at at fair price. We promise to keep you informed by email throughout the ordering and dispatch process. If there are any problems we aim to respond to your problem within 1 working day.

Whilst we aim to achieve a high standard in customer care, we also believe in setting out customers' expectations. For those new to buying goods on the web, there are areas unique to ecommerce that can cause problem:

Payment:

Due to the rise in credit card fraud, we need to manually review most orders. Sometimes we may either need to speak with you before processing the order or ask you to email or fax over additional ID. In some instances, the banks will place a block on your card not because the funds aren’t available, but because they want to make sure that the genuine cardholder has ordered the goods. We understand this can be frustrating, but reducing fraud not makes it safer for you to do business with us. If you want a speedy delivery please respond quickly to our email or calls.

Delivery:

We aim to deliver your goods within in 10 working days, but may deliver them much faster.  If this not possible we will contact you to discuss whether you wish to wait or receive alternate items.  If you have received an incomplete order, this is usually because we have shipped your order in more than one consignment. We often despatch in this way as we use more than one warehouse. If some of your goods have not arrived by the end of the due delivery date please contact us.

Technical Support:

We do not provide technical support for the items we sell. The manufacturers themselves provide this as they have dedicated help desks staffed with specialists in their product area. To see a fulll list of vendores click here Vendors-Numbers.pdf

Returns:

If you want to return some or all of the items you order, please first read our returns policy.