The Carefree Network Service
Which managed IT support service is right for me?
Everyones' needs are different, which is why we offer a flexible support service for Microsoft Small Business Server networks. The service is designed to elevate you from the hassles and challenges of running a computer network , so that you can be "carefree" in regards to IT and are able to focus on your business. As a professional company we offer a transparent pricing system, so that you won't get any unpleasant surprises with us!
The Carefree Network Service options
The comparison table allows you to view the standard options available to you in The Carefree Network Service - cost for additional elements are given in the next table. Using these 2 tables you can calculate how much the service will cost to support your network. Alternately if you would like a quote for a bespoke option then please call us on 0845 070 55 37.
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Inclusive service per annum |
Economy |
Standard |
Professional |
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Payment by monthly direct debit |
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Monitor SBS server for critical issues (1) |
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Unlimited remote support for backup service on SBS server (2) |
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Unlimited remote support for security software on SBS server (3) |
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Unlimited remote support for 1 DSL router linked to SBS server with fixed IP address |
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Unlimited remote support for 1 fax modem connected to SBS server |
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On site maintenance visits every 6 months at SBS server location |
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Unlimited remote support for 5 listed users on the SBS server |
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Unlimited remote support for 5 listed computers on the SBS network |
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Unlimited remote support for 2 listed printers on the SBS network |
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Unlimited remote support for 2 domain names associated with email on the SBS server |
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Unlimited remote support 1 mobile device collecting email from the SBS server |
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One training session on Outlook or SharePoint Services at a listed location |
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Six on site call outs at listed locations when remote support cannot solve the problem (4) |
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One IT strategy planning / review session with the management team |
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Monthly service charge from |
£99 |
£199 |
£299 |
Service notes
- Actions upon discovering an issue:
- Economy contract will receive an email seeking approval to complete chargeable work to correct problem.
- Standard contracts will have issues fixed remotely, but if not possible an email will be sent seeking authority to complete chargeable work to correct problem on site.
- Professional contract will have the issue fixed remotely or receive a call to arrange a site visit.
- Only available to customers who use Backup Connect software solution for off-site backup.
- Only available to customers who use Trend Micro Worry-Free Business Security Advanced security.
- Call outs - to be on site by next working day for critical issues and 3 within 3 working days for non-critical issues. Listed locations are agreed at the signing of the contract and must fall inside our support area.
Cost to support additional elements
Tailor The Carefree Network Service to meet your needs. If our approach does not fit the way you operate then call us for a bespoke quote - 0845 070 55 37.
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Items to be added to core services |
Added to monthly service charge |
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Additional member server or NAS |
£30 |
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Additional listed user on SBS |
£5 |
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Additional listed computer / notebook / mobile |
£5 |
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Additional listed printer |
£5 |
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Additional listed router / managed switch / wireless access point |
£5 |
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Additional listed IP camera |
£5 |
Terms and conditions of Service Level Agreement
The deliver or The Carefree Network Service is subject to written terms and conditions of service agreed with you at the start of the contract.
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