Face and Body is a high growth company providing a selection of high quality, safe and effective anti-ageing products and services to men and women. They aim to provide exceptional service that focuses on the individual’s needs. The company has multiple practitioners, sales channels and clinic locations that can only operate smoothly with a centralised customer database. ACT! Premium for Workgroups 2007 allows company employees to access accurate client information in the office, from home, on the road and from clinic locations.
Customer Care Manager Kirsty Kondol said “ACT! allows everyone in the team to see a client’s contact history and therefore provide the client with the appropriate ‘next steps’ information they need, when they need it. ACT! is particularly important when resolving client issues – it enables us to act quickly and efficiently, so that the client remembers the great service they received in resolving the issue and not the problem.”
Bright Light Marketing offer a full range of marketing services to help businesses find new customers and keep their existing ones. As a customer focused company they provide the right marketing mix for each business to get noticed. When the company moved into their new offices they asked Business Cohesion to setup their new IT network and install ACT! Professional 2007.
Fiona Mackinnon, Director said “When you are providing a tailored service it is important to know exactly your clients are looking for. ACT! allows us to keep a complete historical record for each client. In addition many of our clients use ACT! and ask us to run marketing campaigns using their databases – so ACT! is an essential tool.
Business Cohesions offered Bright Light Marketing an easy to understand brief of our needs in setting up our IT network which assisted us to offer an efficient and effective service to our clients.
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React development team at the Royal College of Speech and Language Therapists conference in Belfast in 2006
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Propeller Multimedia are one of the UK's leading providers of rehabilitation software that assists individuals regain speech, reading and writing skills impaired due to stroke or brain injury. Propeller Multimedia provides prospects with trial software to enable clients to evaluate programs prior to purchase. It is essential for them to follow up all software trials in a timely manner to see if those evaluating wish to proceed with license purchases. Propeller Multimedia use ACT Professional 2007 to track their opportunities, close sales and record all client contacts.
When Propeller Multimedia needed to upgrade their IT network they asked Business Cohesion to help ensure that ACT! was upgraded and installed over the new network in a smooth manner with minimum disruption.
Managing Director Gordon Russell said “ACT! is essential in converting prospects into customers and thus ensuring profit generation – we couldn’t live without it! Clients are often impressed how we can quickly recall information regarding our previous contact with their accounts, and the ability to view letters , e-mails and sales information .”
Blue Cygnet Finance specialise in providing financial & insurance solutions to clients in all circumstances. They offer a speedy no-obligation quote to fulfil all your borrowing needs, using a panel of selected providers, High Street Banks, Mortgage Companies and Specialist Finance Houses.
Blue Cygnet’s sales team is often on the road and need a mobile solution to maintain leads, track opportunities and close deals. ACT! 2007 loaded onto their notebooks provides them with the perfect solution that can be synchronised with their main database at the office.
Managing Director Tony Law said “ACT! allows us to keep track of all our clients needs in and out of the office. The software is easy to use and reliably works on our notebooks and smart phones. So we always have critical client information available to us at the touch of a button.”
Read a full case study on how Your Space plc use of ACT! and listen to their key people discuss ACT! in a
short video clip.
